About us How we work Our Service User Charter This is our Charter, it outlines our service user rights and opportunities. Dignity Your right to: Be treated with dignity and respect at all times. Enjoy a full range of social relationships. Confidentiality Your right to: Have your confidentiality respected, and to understand any circumstances where information might be given to others without your specific consent Choice Your right to: Make informed choices, while recognising the rights of other people to do the same. Know about the range of choices. Get help to fully understand all the options and choose the one that is right for you. Safety Your right to: Feel safe and secure in all aspects of life, including health and wellbeing. Enjoy safety but not be over-protected. Be free from exploitation and abuse. Realising potential Your right to have the opportunity to: Achieve all you can. Make full use of the resources that are available to you. Make the most of your life. Involved Your right to have the opportunity to: To be involved, with opportunities to have input into the development of the our services Equality and diversity Your right to: Live an independent life, rich in purpose, meaning and personal fulfilment. Be valued for your ethnic background, language, sexuality, culture, and faith. Be treated equally and to live in an environment which is free from bullying, harassment and discrimination. Be able to complain easily and effectively without fear of victimisation.