ISO 9001 Quality Management

BHA is certified by URS (United Registrar of Systems) in recognition of the our Quality Management System which complies with ISO:9001 for the delivery of health and social services which meet service user and commissioner requirements.  URS Certification is accredited internationally by UKAS (United Kingdom Accreditation Service). 

ISO 9001 is an international business standard containing criteria for the documentation, implementation and certification of a quality management system.

Being certified to ISO 9001 demonstrates our organisation is complying with all its requirements.

Information Standard

Information Standard

BHA is a certified member of the Information Standard.  This is a scheme that is managed by NHS England to enable anybody to quickly identify trustworthy regarding health and care information.

By being awarded the Information Standard, it means that NHS England are satisfied that the information we provide meets their standards.

To achieve the standard, BHA has had to show that we produce information which is:

  • accurate
  • impartial
  • balanced
  • evidence-based
  • accessible

We are grateful for any feedback we receive about our resources and information, so if you have anything you would like to tell us about any product, please let us know in the comments box.  Any comments we receive will be kept and considered when we are updating our resources, which we aim to do every two years.


Neither the scheme operator nor the scheme owner shall have any responsibility whatsoever for costs, losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of BHA.