BHA is committed to good practice in all aspects of service delivery and all staff and volunteers must abide by our confidentiality policy to protect information on individual service users, staff and volunteers.

We ask all service users who are sharing their personal information with us, for their consent.  This means, we ask your permission first.   All the information that you provide to BHA is only seen by relevant staff, stored securely in locked filing cabinets or securly in electronic formats and always in line with the Data Protection Regulation.  BHA operates a strict clear desk and screen policy to ensure service user information is not visible to other people. 

If you wish to see any information we may hold about you, please speak to a worker who will arrange this with you as soon as possible.  We check the data we hold on a regular basis to ensure that it is accurate and up to date.  If you want to amend or delete any information we hold, please discuss this with your worker. 

Any information BHA holds on service users is confidential and will not be passed on to anyone outside the organisation without their express consent.

This means that we will not share details that identify you to anyone outside of BHA unless:

  • You have agreed for us to do so, for instance as part of helping you to gain support or services from other organisations.
  • When we are legally required to do so. This is very rare but may be a result or risk of serious danger to yourself or someone else - this may include protection from self-harm or abuse.  If we ever need to take action to protect you or someone else, we will always try to discuss this with you and gain your permission first.  In very rare cases, the police or courts may demand that we give information.

If you would like any further information about this, or require it in a different format, please do contact us.